Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders over €50 within Portugal and the EU. For orders under €50, a flat shipping rate of €4.95 applies.
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by location: Portugal (2-4 business days), EU countries (5-7 business days), International (7-14 business days).
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout.
Orders & Returns
What is your return policy?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Please see our Return Policy page for complete details.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's journey to you.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at support@bookishandtravel.com if you need to make changes.
Products & Sizing
How do I choose the right size for apparel?
Please refer to our Size Guide page for detailed measurements. Our apparel runs true to size, but if you're between sizes, we recommend sizing up for a more comfortable fit.
Are your products eco-friendly?
We're committed to sustainability! Many of our products are made from organic cotton and eco-friendly materials. Look for the 'Eco' label on product pages.
Do you restock sold-out items?
Popular items are regularly restocked! Sign up for back-in-stock notifications on product pages to be notified when your favorite item returns.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.
How can I contact customer support?
We're here to help! Email us at support@bookishandtravel.com or use the contact form on our Contact page. We typically respond within 24 hours.
Do you offer gift wrapping?
Yes! Gift wrapping is available for €3.50 per item. Select this option at checkout to make your gift extra special.
Book Lover Community
Do you have a newsletter?
Yes! Subscribe to our newsletter for exclusive discounts, new product launches, book recommendations, and bookish content. Sign up at the bottom of our homepage.
Can I suggest new products or designs?
We love hearing from our community! Send your ideas to hello@bookishandtravel.com. We're always looking for inspiration from fellow book lovers.